The terms and conditions which are understood to be accepted in their entirety by all those who decide to make their purchase. VITANAS is committed to provide complete information on discounts when applicable on selected products. Discounts will be subject to established dates indicating the duration of the discount.

This contract describes the general terms and conditions applicable to the services offered by the company that is NEWLAB NUTRITION LTDA NIT 830513141-3 and hereinafter referred to as the VENDOR through its retail channel called VITANAS. Any person wishing to access the site may do so subject to the general Terms and Conditions which have a mandatory and binding, must refrain from using the site.



The services are only available to persons who have the capacity to contract a purchase and sale. Those registered as minors are considered ineligible and NEWLAB NUTRITION LTDA is not responsible for controlling them and does not control people who register under false identity.


The future user or buyer must complete with your personal information in a truthful manner and undertakes the commitment to update personal data as necessary for shipments, deliveries and others. Users guarantee and respond, in any case, the truthfulness, accuracy, validity and authenticity of the personal data entered, while NEWLAB NUTRITION LTDA is committed to data processing law that is contained in the privacy policy.


NEWLAB NUTRITION LTDA may modify the Terms and Conditions at any time by posting the modified terms on the website. All modified terms will become effective 8 days after their publication.


The products offered will be accurate in description and relevant characteristics and will coincide with the image of the publication. Each product will have the PUM price (price per unit of measure) in case of being pre-packaged or in bulk. Images and photographs of the product offered may be included, except in the case of products that by their nature do not allow such correspondence. NEWLAB NUTRITION guarantees that the images and photographs contained in its publications do not infringe third party rights.


The offer of sale ends upon expiration of the term of publication of the product or the quantities stipulated by NEWLAB NUTRTION LTDA
and the offer of contracting the service ends with the expiration of the term of the publication.

The buyer is the one who has the burden of achieving the completion of the transaction.
The offer to purchase is irrevocable except in exceptional circumstances, such as if the seller substantially changes the description of the item after a purchase has been made, or if there is a clear typographical error.
As established by current tax regulations, the buyer may require an invoice or ticket as proof of the transaction, which will be sent either electronically according to the data provided by the buyer or by physical means.
Through the use of the payment management services or other tools offered in the page to acquire the good or product, the use of the services is charged.
services, possibly involving the payment of applicable fees for the use of such services.
The seller accepts that buyers may request the exchange or return of the product according to the return policies attached, up to 03 working days after receipt of the product. The seller assumes the expenses involved in the fair exchange, except for different shipping costs (no refunds apply when requesting a product exchange; the refund is subject to the refund times of the payment gateway).


The seller intervenes in the perfection of the obligations made in purchase transactions and will be responsible for the existence, quality, quantity, condition, integrity or legitimacy of the products offered.
The claims raised will be resolved within 03 working days following the completion and dispatch of the purchase, which is understood to be made according to the payment entry of the payment gateway, following the route of Petitions, Complaints, Claims and Compliments of the company; The petition, complaint or claim must contain the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying documents that you want to assert. If the claim is incomplete, the interested party will be required within five (5) days after receipt of the claim to correct the faults. After two (2) months from the date of the requirement, without the applicant submitting the required information, it will be understood that the claim has been abandoned. In the event that the person receiving the claim is not competent to resolve it, he/she will transfer it to the appropriate person within a maximum term of two (2) business days and will inform the interested party of the situation. Once the complete claim has been received, a legend will be included in the database stating “claim in process” and the reason for the claim, within a term not exceeding two (2) business days. Such legend shall be maintained until the claim is decided. The maximum term to address the claim shall be fifteen (15) business days from the day following the date of receipt. When it is not possible to attend the claim within such term, the interested party will be informed of the reasons for the delay and the date on which the claim will be attended, which in no case may exceed eight (8) business days following the expiration of the first term.
The customer shall only have to pay the seller a cost for the sale when the transaction is completed.


The seller is not responsible for any damage, harm or loss to the buyer caused by proven failures in the system, server or internet; nor will it be responsible for any virus that may infect the user’s equipment as a result of access, use or examination of the website or as a result of any transfer of data, files, images, text or audio contained therein. Users will NOT be able to impute any responsibility or demand payment for loss of profits, by virtue of damages resulting from technical difficulties in the systems or in the Internet. The system may eventually be unavailable due to technical difficulties or internet failures or any other situation beyond the VENDOR’s control; in such cases it will be tried to restore it as quickly as possible without any kind of responsibility. NEWLAB NUTRITION LTDA with its channel VITANAS, will not be responsible for any error or responsible for any error or omission contained in its website.


The contents of the screens relating to the services of our site, such as programs, databases, networks, archives, are the property of the site and are protected by national and international copyright laws. The improper use and the total or partial reproduction of such contents are forbidden unless expressly authorized in writing.


Cumulative discounts do not apply, except in the case of exclusionary promotions indicated by notice or note.
In discount season (Black Friday, Cyber Days, Cyber Santa) shipping times may be from 3 to 15 business days.
Purchases made after 09:00 AM, are registered for delivery from the next business day.
For exchanges and returns the product must be in the same condition it was delivered.
The inventory of the online store is subject to product availability.
To cancel or cancel the purchase must be reported within a maximum of 24 hours to the email contacto@newlabnutrition.com